Service Levels

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Basic - Health check

The Basic (Health Check) tier evaluates an asset’s condition relative to its design specification and operational use. Experienced Rotork technicians and engineers carry out a visual check of the health of your assets.

Includes

  • Site survey
  • Asset register (including cataloguing of specifications, valves and application-specific information)
  • Health check report
  • Maintenance log
  • Functional test


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Standard - Planned maintenance

Standard (Planned Maintenance) includes the activities within Basic (Health Check) and adds an intrusive assessment that provides an improved level of insight into the health of your assets. We will ensure that the configuration of your assets is optimised, to maximise operational efficiency.

Includes

  • Responsive labour
  • Performance review to confirm condition is within specification
  • Maintenance record review
  • Intrusive inspection
  • Replace consumables (includes oil inspection, replacement of environmental O-rings and batteries)
  • Benchmarking of application data
  • Optimise configuration/set up
  • Plus: Basic (Health Check)

Options available

  • Parts*
  • Annual iAM report
  • Customisable spares management
  • Resident engineer (part/full time)
  • Valve inspection/maintenance 
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Premium - Enhanced maintenance

Premium (Enhanced Maintenance) includes the activities within Standard (Planned Maintenance) and adds condition-based monitoring, all parts* and advanced iAM predictive analytics to identify asset problems before they appear and suggest corrective actions.

Our advanced analytics capabilities work to make maintenance planned and prioritised. Proactive action will help keep assets running smoothly, preventing costly and inconvenient downtime.

Includes

  • Parts*
  • Annual iAM report
  • Priority scheduling services
  • Priority technical support
  • Highly skilled service team
  • Customisable support
  • Plus Standard (Planned Maintenance)

Options available

  • Quarterly iAM reports
  • Customisable spares management
  • Resident engineer (part/full time)
  • Valve inspection/maintenance

*Parts exclusions: motor, drive bush, centre columns, worm shaft/wheel

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